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Questions & Answers.

Below, we’ve provided some of the most commonly asked questions about moving to The Springs at Monarch Landing. Feel free to contact us by phone or email, or stop by for a visit to learn more.

Q: Who’s eligible for Medicare Coverage?

A: The Springs is a Medicare-Certified provider. We’ll keep you updated on changes in conditions for Medicare coverage and take care of verifying your eligibility. Below is a list of current conditions that must be met:

  • You have Part A and have days left in your benefit period.
  • You have a 3-midnight qualifying hospital stay.
  • Your doctor has decided that you need daily skilled care given by, or under the direct supervision of, skilled nursing or therapy staff. If you’re in the SNF for skilled rehabilitation services, your care is considered daily care even if these therapy services are offered just 5 or 6 days a week, as long as you need and get the therapy services each day they’re offered.
  • You get these skilled services in a SNF that’s certified by Medicare.
  • You need these skilled services for a medical condition that was either:
    • A hospital-related medical condition.
    • A condition that started while you were getting care in the skilled nursing facility for a hospital-related medical condition. Your doctor may order observation services to help decide whether you need to be admitted to the hospital as an inpatient or can be discharged. During the time you’re getting observation services in the hospital, you’re considered an outpatient—you can’t count this time towards the 3-day inpatient hospital stay needed for Medicare to cover your SNF {Skilled Nursing Care} stay.

Q: When and how long does Medicare cover care in a Skilled Nursing Facility?

A: Here’s a breakdown of the coverage. Your progress will be compared to Medicare’s guidelines throughout your rehab stay. You will be covered as follows, as long as you continue to meet Medicare’s guidelines and there is functional progress in therapy. Days 1-20, Medicare covers 100% of the cost of care. Days 21–100: You are responsible for $164.50 coinsurance per day of each benefit period in 2017; coinsurance may be billable to your supplemental or secondary insurance if applicable. Days 101+ you pay all costs.

Q: What does Medicare cover?

A: The two Medicare terms you hear about most often are “Part A” and “Part B.” Part A covers hospital stays and qualified skilled nursing stays.  Part B covers physician and outpatient services and durable medical equipment (DME) outside of a Skilled Nursing Facility (SNF) setting. Medicare C is the part of the Medicare policy that allows private health insurance to provide Medicare benefits. Medicare D provides outpatient prescription drug coverage. You can read about the details of what each part of Medicare covers at the government’s Medicare website.

Q: Which payment plans are acceptable?

Medicare, Insurance Plans and Private Payment Plans are the most commonly used forms of payment. The Springs will verify eligibility with any and all Medicare and insurance plans and help you eliminate the guesswork.

Q: What contracts are required?

A: There is a standard admission contract for all levels of service. Residents and respite guests pay a set rate based upon the type and level of service being provided. Long-term residents are required to give 30 days notice to cancel. This doesn’t apply for short-term rehabilitation or respite stay guests.

Q: Do I need to pay a deposit or fee when I move in?

A: Yes. The Springs has a one-time, non-refundable fee for memory support assisted living. One month upfront is required for both memory support assisted living and long-term care. We do ask for respite and respite rehab stays to be paid in advance, either in full, or on a weekly basis. No fees are required for rehabilitation stays.

Q: Is it important to be licensed?

A: Yes! The Springs is licensed and regulated by the State of Illinois. Licensing is important because it ensures that we maintain appropriate staffing levels and training (we’re proud that we actually exceed these requirements!), develop physician-certified medication management and care plans with residents’ participation, and requires that we focus on resident-centered service. In short, it means that The Springs is a high-quality provider of care.

Q: What should guests bring for their stay?

A: Please bring Medicare and insurance cards as well as any advanced directive and power of attorney. Feel free to bring your cell phone, tablet and/or laptop. We provide free WiFi. Please do not bring any medications from home. For your convenience, cash is not needed for any ancillary services.

Q: What services and amenities can I look forward to?

A: We strive to make sure each resident receives individualized services to match his or her specific goals and needs. Explore the list of amenities for a better understanding of all that The Springs has to offer you or a loved one.

Q: What if my health care needs change while at The Springs?

A: Monarch Landing is a Life Plan Community, which mean we offer the full continuum of care on our campus. All here. On-site. No matter what our residents need or how their needs change, you can rest assured. At The Springs, our services include memory support assisted living, several long-term care options including our unique enriched living services, rehabilitation, and respite care. The Springs is Medicare-certified, too.

Q: What are visiting hours at The Springs?

A: Friends and family members are welcome to visit our residents and rehabilitation guests 24-hours a day, 365 days a year. The Springs was designed to provide a variety of visiting spaces, both inside and outside, to accommodate different sized gatherings and levels of privacy.

Q: Can I keep my pet?

A: We understand that pets are an important part of our guests’ families!  Cats and dogs that our memory support assisted living residents are able to care for, are welcome. We’re happy to say that therapy dogs and other pets are regular visitors in all areas of The Springs. All pets, of course, need to be licensed and vaccinated.

Q: Is there a difference between Skilled Nursing Care (SNF) and Assisted Living?

A: Both an assisted living and a skilled nursing facility are specific licenses obtained and maintained through the Illinois Department of Public Health. Assisted living offers a lighter level of service for those who are not able to live by themselves but do not require constant care. Assisted living provides laundry and housekeeping services and supporting team members to help with meals, bathing, and daily living. The assisted living area of The Springs is designed specifically for those who benefit from memory support services. With that in mind, our assisted living also provides medication administration by our nurses who are on site 24 hours a day, 7 days a week.  Assisted living does not offer skilled nursing care or rehabilitation; those services are provided in the healthcare center at The Springs. A Skilled Nursing Facility (SNF) is a clinical care provider offering 24-hour licensed nursing care. A licensed physician supervises each patient’s care and a licensed nurse is always on-site. Services are available for short-term or long-term situations. Short-term skilled nursing care may be covered by health insurance and typically includes physical therapy, occupational and speech rehabilitation, intravenous therapy, post-surgical stabilization, pulmonary management and wound care.

Q: How can I determine which services offered at The Springs, my loved one needs?

A: Great question. Here’s a way to decide. Ask yourself these questions: Does my loved one need 24-hour nursing care, help with daily activities and administering medication? Do they need help with preparing meals and getting dressed and taking care of themselves? Does he or she wander from home or experience frequent memory loss? Do they require rehabilitation therapy and care for post-surgery recovery, illness or stroke? Do they have needs not being safely met by their current caregiver? If you answered yes to most of these questions, The Springs will provide the care they likely need.

Didn’t find the answers you need? Feel free to contact us so we can answer your questions and help you find what you’re looking for.